Refund & Return Policy
In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, items on sale on our website are not eligible for returns and exchanges. Items sold are done so on a "Final Sale" basis.
Returns and refunds are applicable only in the unlikely event that your LoomKatha product arrives damaged. You must email us about any damaged items in your shipment within 48 hours of receiving your order and also send us a picture of the damaged item.
Upon authorization of returns (on damaged goods), we are happy to offer you a full refund on your original credit or debit card used for payment in which case return shipping charges and a stocking fee might be applicable. Or you could exchange the damaged product in place of another fresh piece.
We aim to process the above in about in 10-12 working days. If you have any questions about the above, feel free to reach out to Team LoomKatha at loomkatha@gmail.com
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Cancellation Policy
We will be able to accept order change or cancellation requests within 48 hours of receiving your order. Unfortunately, we cannot cancel orders once the shipment is out of our warehouse for delivery. In order to request a cancellation please email us at loomkatha@gmail.com at the earliest
Shipping Policy
Customer is hereby requested to provide accurate information as indicated by the registration form on LoomKatha website.
In case a non-delivery takes place owing to the customer's mistake (i.e. incorrect name or incomplete address or any other erroneous information), any additional charge incurred by LoomKatha for the product's re-delivery will have to be borne by the customer.
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Privacy Policy
We make every effort to protect the privacy of our users and customers. As such, this privacy policy sets out to describe how LoomKatha (brand name for proprietorship firm, hereafter referred to as 'us' or 'we') uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy occasionally by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 2016.
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Information we may collect:
Name and contact information including email address, postcode, preferences and interests, or other information relevant to customer surveys and/or offers. We require this information to understand your needs and provide you with a better service.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. Occasionally, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible, using the address below. We will promptly correct any information found to be incorrect.
Contact Us
If there are any questions regarding this privacy policy you may contact us at:
LoomKatha HO: 402A Silver Sands, Yari Road, Versova, Mumbai 400 061.
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